Terms and conditions

These terms set out the rules for booking, payment, cancellation and stays in the Modern and Loft houses, run by Krzywe Lake Houses, Krzywe 19 G/H, 11-700 Mrągowo, Poland, tax ID (NIP) 000-000-00-00 ("we").

"You" means the person who books the stay and is responsible for the booking. "Guests" means everyone staying in the house under that booking, including children.

By booking a stay you accept these terms and the price, dates and conditions shown before the booking is confirmed. The terms form part of the contract, and you can save or print them at any time.

You make the other guests aware of these terms. Each of them must follow them.

These terms do not limit the rights that consumers have under mandatory provisions of law.

Each house has about 130 m², a living room with a kitchenette, four bedrooms and three bathrooms. It is intended for up to 10 guests, and both houses together sleep up to 20.

The price of the stay includes bed linen and towels, a fully equipped kitchen, Wi-Fi and a Smart TV, heating, parking by the house, a terrace with a garden, and access to the beach with a jetty and to the fire pit.

The inside of the house and its terrace are for your group only. The beach with the jetty, the fire pit and the grounds around the houses are shared by the guests of both houses.

The descriptions and photos on the website show the houses as faithfully as possible. Minor differences in equipment and decor are not a defect of the stay.

The houses are pet-free and smoke-free.

You can book a stay in the booking calendar on our website, by phone on +48 505 586 950, by e-mail or through intermediary platforms such as Booking.com or Airbnb.

Bookings are made by an adult with full legal capacity. Minors stay in the house only under the care of adults.

An online booking becomes binding when you receive a confirmation at the e-mail address you gave. We confirm bookings made by phone or e-mail by e-mail or text message. The booking remains valid if you pay the deposit on time (chapter 5).

You give true details and the actual number of guests, including children. No more than 10 people may stay overnight in one house.

The minimum stay depends on the dates and the offer; in the summer offer, for example, it is 3 nights. The booking calendar shows the current rules.

Group stays, company stays and events are agreed individually. Arrangements written in the confirmation take precedence over these terms.

The price is for the whole house for the whole stay and depends on the dates, the length of stay and the number of guests. The price shown when you book and written in the confirmation is binding.

Prices given on the website, for example the "from" prices on the Prices page, are for information only and are not an offer within the meaning of the Polish Civil Code.

We add the local tourist tax of PLN 3.50 per guest for each night, for adults and children from 4 years, in line with the municipality's resolution. We pass the tax on to the municipality.

Extra services, such as an earlier arrival or a later departure, may be charged as agreed and confirmed before the stay. Firewood for the fire pit costs PLN 200 (chapter 11).

We issue an invoice on request. Please give us your invoice details before the stay.

After booking you pay a deposit of 30% of the price of the stay by the date given in the booking confirmation. The deposit (in Polish law, a zadatek) counts towards the price of the stay, and its effects are governed by Article 394 of the Polish Civil Code, with the cancellation rules described in chapter 6.

For a booking with arrival less than 5 days away, the deposit is 100% of the price of the stay and you pay it straight after booking, at the latest before the house is handed over.

If the deposit is not received on time, the booking lapses and the house may go to other guests. Before that happens, we may contact you.

You pay the rest of the price by the date given in the confirmation, at the latest on the day of arrival, before the house is handed over. We hand over the house once the full price has been paid.

We accept payment by bank transfer to the account of Krzywe Lake Houses: PL00 0000 0000 0000 0000 0000 0000. As the payment reference, give your booking number or your full name and the dates of your stay. The day of payment is the day the money reaches our account.

We send refunds by bank transfer to the account the payment came from, within 14 days of the day the refund became due.

You can cancel your booking at any time by writing to krzywelakehouses@gmail.com or through the booking system. What counts is the day we receive your cancellation.

Cancellation at least 30 days before the day of arrival is free of charge. We refund the whole deposit and all other payments.

If you cancel later than 30 days before the day of arrival, the deposit is non-refundable. We keep it in accordance with Article 394 of the Polish Civil Code. We refund anything paid on top of the deposit. For a booking with arrival less than 5 days away, the deposit is the whole price paid (clause 5.2).

If you do not arrive by 12 noon on the day after the day of arrival and do not let us know, we treat it as a cancellation later than 30 days before arrival. We may then let the house to other guests.

Please request a change of dates no later than 30 days before arrival. We will move the booking if the new dates are free, and you pay or we refund any difference in price. We treat a later change as a cancellation and a new booking, unless we agree otherwise.

A change in the number of guests needs our confirmation and may change the price according to the price list.

A stay on specific dates is not covered by the 14-day right of withdrawal from distance contracts (Article 38(1)(12) of the Polish Consumer Rights Act). Cancellation is governed by the rules in this chapter. You may want to consider cancellation insurance in case of unexpected events.

If we have to cancel a booking for a reason beyond our responsibility, such as a breakdown, an unforeseen event or a decision of the authorities, we refund all payments in full, including the deposit, or, if you prefer, offer you other dates.

When you book through an intermediary platform such as Booking.com or Airbnb, the price, payment, deposit, cancellation and refunds are governed by that platform's terms, shown when you book. Chapters 5 and 6 do not apply in that case.

The other provisions of these terms, in particular the house rules, arrival and departure times, liability for damage and the local tourist tax, also apply to bookings made through intermediaries.

Payment matters are settled with the platform you booked on. Matters concerning the stay itself are settled with us.

A night's stay runs from 4 pm on the day of arrival to 11 am on the day of departure.

Before you arrive we send directions and details of how to get access to the house.

We hand the house over to you or to an adult you name. We may ask to see an identity document to make sure it is the person on the booking.

An earlier arrival or a later departure is possible only with our confirmation and if the house is free.

Please vacate the house by 11 am. If you stay longer without our consent, we may charge for an extra night according to the price list.

Before you leave, wash the dishes or put them in the dishwasher, take out and sort the rubbish, close the windows and doors, switch off appliances and leave the keys as we tell you.

We do the final cleaning. If the house is left exceptionally dirty, we may charge for extra cleaning.

If you decide to leave early, we charge 50% of the price of the unused nights. We refund the other half of the price of those nights if the stay has already been paid.

Every night after the day you hand the house back to us counts as unused.

If you end your stay through our fault, for example because of a breakdown we do not fix, we refund the full price of the unused nights.

If the stay is ended because of a serious breach of these terms (chapter 14), the price of the unused nights is not refunded.

Only the people registered in the booking stay overnight in the house, no more than 10 in one house.

Visitors may stay on the property by arrangement with us, until 10 pm.

Quiet hours are from 10 pm to 7 am. Respect the peace of the guests in the other house, the neighbours and nature, during the day too.

Parties, stag and hen parties, events and loud music need our consent in advance. Outdoor sound systems are not allowed.

We do not accept pets, not even briefly. Assistance dogs of people with disabilities are the exception.

Smoking is strictly forbidden inside the houses, including e-cigarettes. You may smoke outside, away from windows and doors, and put cigarette ends in an ashtray. For smoking indoors we charge the cost of ozone treatment and extra cleaning.

Bringing in or using narcotics, flammable or explosive materials is not allowed.

Do not take the indoor furnishings outside, apart from things meant for it, such as terrace furniture. Do not move furniture between rooms.

Take care of the equipment and save energy: close the windows when the heating is on, and switch off the lights and turn off the water when you leave the house.

Sort your rubbish according to the labels on the bins. Put nothing but toilet paper down the toilets.

Use the Wi-Fi in accordance with the law.

Commercial photo shoots and filming in the houses and on the property need our consent.

The beach with the jetty is not a lifeguarded bathing area. You swim and use the jetty at your own risk.

Children by the water, on the jetty and by the fire pit or barbecue must always be supervised by adults.

Do not dive head first from the jetty, and do not go into the water after drinking alcohol, after dark or during a storm.

Lake Krzywe is a quiet zone where combustion engines are banned. Fishing requires a permit, described on the Lake Krzywe page.

Light a fire only in the designated place, under constant adult supervision, and put it out completely. Do not light a fire in strong wind or when there is a fire risk warning or a ban on campfires.

Order firewood from us at least a day before you light the fire. Firewood costs PLN 200, added to the bill for your stay.

Place the barbecue on a non-flammable surface, away from walls, trees and plants, and throw away the ashes only once they have cooled.

Fireworks, firecrackers and sky lanterns need our consent.

Parking by the house is free and unguarded. Park only in the designated spaces.

Do not damage plants or leave rubbish on the beach or in the garden.

Report any breakdown, fault or damage to us straight away on +48 505 586 950. We will fix it as soon as possible.

In an emergency call 112. The address of the property is Krzywe 19 G/H, 11-700 Mrągowo, Poland.

Do not repair the electrical, water or heating systems yourself.

In the event of a breakdown, a hazard or an urgent repair we may enter the house during your stay, giving notice beforehand where possible.

Short interruptions to the electricity, water or internet supply beyond our control are not grounds for a price reduction. If a breakdown makes the house unusable and we cannot fix it, we refund the price of the nights when the house was not fit for the stay.

The weather and events outside our grounds, such as farm work in the area, are not a defect of the stay.

You are liable for damage to the house, its equipment and the property caused by you, the guests in your group and your visitors.

The cost of repair or of buying new equipment is based on the actual costs. We may settle it from your payments or charge it to you after the stay.

For group stays and events we may ask for a refundable security deposit. We tell you its amount before the booking is confirmed.

Losing a key or card means paying for a new key or a lock replacement.

We are liable for items brought into the house under the Polish Civil Code (Articles 846-852). Keep money, jewellery and other valuables locked away, do not leave them on the beach or in the car, and report any loss or damage to us straight away.

We keep items left behind after your departure for 3 months and send them to you at your cost once you get in touch. We throw away food and perishable items.

If guests seriously breach these terms, for example by exceeding the number of guests, disturbing the quiet hours despite a warning, damaging property or endangering safety, we may end the stay with immediate effect.

You then leave the house within the time we set. The price of the unused nights is not refunded, and you are liable for damage under chapter 13.

We may refuse to hand over the house if the number of people arriving exceeds the number registered in the booking or the guests' behaviour endangers safety.

It is best to raise any concerns about your stay straight away, by phone or e-mail, so that we can help quickly.

You can send a complaint by e-mail to krzywelakehouses@gmail.com or by post to Krzywe 19 G/H, 11-700 Mrągowo, Poland. Describe what it concerns and give the dates of your stay.

We reply to complaints within 14 days of receiving them.

As a consumer you can use out-of-court dispute resolution, for example the help of a municipal or county consumer ombudsman or the Provincial Inspectorate of Trade Inspection in Olsztyn. More information is available at prawakonsumenta.uokik.gov.pl.

We process booking data in line with our privacy policy, including in the BedBooking booking system.

To settle the local tourist tax we may ask for data required by law, for example the ages of children.

Matters not covered by these terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.

Disputes are settled by the court with jurisdiction under the general rules.

We may change these terms, for example after a change in the law or in the house rules. Confirmed bookings are governed by the terms in force on the day of booking, unless the change is more favourable to you.

These terms apply from 14 October 2026. They are also available in Polish; in the event of any discrepancy, the Polish version prevails.